We are very knowing people today and we had this kind of excellent luck with them The 1st time Therefore the representative came, quoted us for your Floors and also the quote was quite ordinary. I wouldn't say we ended up obtaining a very good offer but we’re paying for what we had been receiving set up.
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COLUMBUS, OHIO -- Didn't present up for their the 1st profits appt. Should have been sufficient ideal there. Salesperson apparently did the buy Erroneous. When they confirmed up for really hard flooring install, installer appeared and did not have all item essential for installation. Came out One more working day with very same degree of solution While they confirmed the additional pieces had arrived in warehouse. Came out A different working day with the correct products but ran from flooring. Experienced to come back out A further working day to finish. Distinct day, carpeting in three places, just one "didn't can be found in" and they'd to come back out A further day to complete that. So this installation took FIVE Additional days to accomplish.
At eleven:30PM The task was nonetheless not complete. Will two phone calls to customer support they indicated which the installers could exhibit up between 8AM-6PM. I indicated that it absolutely was Really unprofessional to operate late in the night at someone's residence In particular considering the fact that they had set aside your entire working day awaiting them to show up. Customer care indicated that whenever they clearly show up at 6pm they must suggest the number of hrs it might choose and would the customer wish to reschedule. By no means in 1,000,000 decades would I feel three installers would get 5.5 several hours and work right until eleven:30 PM in a person's residence. The entire get more info expertise was unacceptable. Tend not to use Empire Today...your entire working experience was awful.
FYI it took me per month to obtain a duplicate from the guarantee sent to me. My subsequent action is filing an official criticism Along with the BBB as Empire is registered with them. Empire has an A rating Along with the BBB, but that is certainly mainly because they are pressured to make some sort of settlement with disgruntled clients, of which there are hundreds, to take care of the A score. If anything adjustments, or if some kind of Answer is attained I'll update article.
Among the list of top rated advertising floor distributors in the united states, Empire Today is an Illinois primarily based residence advancement empire that specializes not simply in selling and putting in household flooring and carpeting, but in addition window treatment plans too. The business serves a lot more than 70 markets within the state being an in-house support provider, Though They only opened storefronts in Fairfax, Virginia and Big apple.
In the event you are looking at installing new flooring, you are able to program an in-residence consultation by having an Empire Today Specialist. The flooring qualified will tell you about an extensive array of samples, make it easier to with funding alternatives, and arrange installation as soon as you’ve manufactured your decision.
Allow me to let you know something, Empire Today. It doesn't matter in which you Obtain your salespeople, you will be applying them given that the encounter of your business. They may be the primary people today that we see as buyers.
We decided to go ahead and experienced an set up day for that Saturday (this was on the Thursday) and he instructed us that we might obtain a affirmation simply call the next day and if we did not get the decision, to get in touch with them to confirm.
The key reason why we chose Empire was mainly because they promised it could be finished when we needed it performed. I was willing to rearrange my get the job done schedule if they may come that Thursday, but they stated no.
The Girl rep that I got to the telephone was very well mannered. That is certainly a great way to begin a call. I proceeded to let her find out about my knowledge with their product sales rep. I definitely Allow her know of my place on The entire encounter and she or he was usually apologetic.
From my experience, I Don't suggest Empire Today. I imagine that they have techniques that are not perfect and they leave the pricing approximately the individual salesperson. This leaves the technique open for manipulation.
Specifics: *Discount applied to agreement complete of $2,000 or maybe more before applicable taxes. Can not be placed on deposit. Is probably not placed on Income or combined with other promotional gives.