Prolonged story small, I am back at square one soon after owning contact with them no lower than 8 occasions and equally as Lots of individuals, all of whom are shocked and confused about the issues. My most recent Make contact with Megyn, supposedly has me scheduled for an inspection November 3 amongst ten and 3. Inspections are only scheduled on Mondays and Thursdays. This will probably be in vain, as I've browse a lot of customer complaints with regard to the inspection getting a farce they usually usually deny guarantee protection and the company of Empire won't get it done by themselves outside of guarantee.
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Be careful in utilizing them, they don't keep their word. In addition they have no idea nearly anything about flooring materials and installation. They just produce up the order and have a sub set up it.
January 24, 2018 at 10:fourteen am Okay I happen to be coping with this due to the fact September of 2017. The flooring which was place down in February 2017 was via out your complete property. We ended up instructed that after they taken out the aged flooring that every one of the nail heads and staples might be flush before the new floors went down. In September we seen that a nail head was pushing via a plank so we connect with Empire to report it. Just after a pair os months we did have amongst the first installers arrive out and deal with the nail and replace the plank.
BROADVIEW HEIGHTS, OHIO -- As my spouse And that i sat waiting around and ready and expecting the installers to indicate-up (we gained an automatic simply call expressing they'd be right here each morning), I begun looking at every one of the negative reviews about Empire Carpet and my thoughts begun concocting all types of horror tales about what we were being in for. The good news is, my expectations have been surpassed.
Your gratification is very important to us, and we’re upset to listen to that this was your encounter. We’ll be in touch along with you soon to even further address your worries.
I deal with customers on a regular basis, and this is simply not a beneficial customer experience. I might want to know if there was an epic failure in servicing the customer and that is the reason for my conversation today.
they set up weakened items of laminate during the kitchen place. He pulled up the floor twodays ago and replaced the damaged items. Nonetheless just one piece which has a weakened corner
July three, 2017 at three:04 pm Made a decision to surprise my partner who's from the army using a new seem within our dwelling just before coming home in July. Greatest miscalculation likely to Empire. Inside the initial thirty empire today llc reviews day period of installation, carpet was coming apart with the seams…pretty much. Had issues with installers not demonstrating up, calling me to inform me that they would demonstrate up tomorrow and then choose it on by themselves to indicate up at my residence at 8:30pm the identical night.
June 20, 2018 at 4:34 pm More than a yr back, I financed new carpet with “Empire Today†for my property. Every thing was great right up until twelve months just after financing this carpet I found that my carpet was on the lookout incredibly aged and had multiple wrinkles in numerous parts of my household. When I financed this carpet I had been advised with the income individual that my carpet will likely be included by a life time guarantee if anything had been to occur. I named “Empire today†and I spoke to someone who then informed me that my carpet warranty expired and when my carpet should be re-extend I will require to buy that. I requested to speak into the supervisor who reported that she'll demand me $199.00 to stretch my carpet, so I informed her ok. After that, a Contractor from “Empire today†came to my property to stretch the carpet, he seems to be at my carpet and states to me “sorry we're not able to stretch this carpet mainly because it was performed improperly from the beginning and we will need to re-do all the carpet in your home to repair the condition. So the subsequent organization day I call Empire today and asked for to talk to a manager who explained to me that so as to appropriate the problem I will require to pay $700.
This is a catastrophe!! I was alleged to be internet hosting a celebration tomorrow and I've a hardly furnished living room with damaged carpet just style of laying there!
He expounded about the excellent warranty in the sample I selected (whilst Hardly ever giving me a guarantee in hand). I must have bailed then and there, my negative.
August sixteen, 2018 at 6:eleven am We now have experienced Empire set up carpet for our dwelling more than the a few years. I known as in seven/2018 for carpet repair as my Pet dog scratched up a small part our master bedroom carpet. Initially, when I termed, the consultant said that someone would connect with with 24-forty eight several hours…took about a week. The moment contacted, Empire claimed anyone from other Section would simply call….no phone. I lastly acquired a hold of some one particular Nearly 4-5 months later!! Last but not least, I believed we created progress..not! The sales particular person, after quite a few email messages backwards and forwards which includes shots of space wanting fix, a day was scheduled for your “mendâ€. I was told to filter overall home (couldn’t realize why full home necessary cleared out for patched/mend and questioned it several situations). Service was scheduled, area fully clear out, and even gained reminder call working day ahead of. Nicely, day of appointment, I was identified as and told they'd to reschedule. I used to be extremely upset and referred to supervisor, Tim, who was Definitely no enable and “could do nothing at all over itâ€. I demanded to speak to his exceptional, Robert.
It is actually roughly 6:30pm EST and have not obtained a call back again. It is clear that your local workforce doesn’t hold the very same volume of urgency, and price customer loyalty as I think your corporate office does.